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“The Customer Driven Company:
Book Reviews
Summaries of best sellers and cutting edge ideas on HR, leadership and other personnel management issues.
“Hiring The Best”
by Martin Yale
Over 400 questions thoroughly probe the questions "Is the candidate able to do the job?", "Is the candidate willing to do the job?", and "Is the candidate going to be manageable?" HIRING THE BEST also features an extensive review of the pros and cons of hiring temporary workers, part-time employees, consultants, and independent contractors.
Over 400 questions thoroughly probe the questions "Is the candidate able to do the job?", "Is the candidate willing to do the job?", and "Is the candidate going to be manageable?" HIRING THE BEST also features an extensive review of the pros and cons of hiring temporary workers, part-time employees, consultants, and independent contractors.
“Impending Crisis: Too Many Jobs, Too Few People”
by Roger E. Herman, Thomas G. Olivo, Joyce L. Gioia
There’s a dangerously growing shortage of skilled workers to fill jobs. Projections from the Bureau of Labor Statistics forecast a shortage of skilled 10,033,000 workers by 2010. And this shortage is simply raw numbers; it doesn’t fully address the growing skills gap. The numbers also don’t take into account the changing attitudes in the workforce. This book is a wake-up call. Filled with evidence and advice, this book discusses how to evaluate your vulnerability and take action.
There’s a dangerously growing shortage of skilled workers to fill jobs. Projections from the Bureau of Labor Statistics forecast a shortage of skilled 10,033,000 workers by 2010. And this shortage is simply raw numbers; it doesn’t fully address the growing skills gap. The numbers also don’t take into account the changing attitudes in the workforce. This book is a wake-up call. Filled with evidence and advice, this book discusses how to evaluate your vulnerability and take action.
“The Customer Driven Company:
Moving from Talk to Action”
by Richard C. Whiteley
An instant business classic and bestseller--the bible of customer service is now available in paperback! This book provides any manager in any size company with a proven, step-by-step program for implementing, measuring, and rewarding both the product and service excellence that leads to true customer loyalty.
An instant business classic and bestseller--the bible of customer service is now available in paperback! This book provides any manager in any size company with a proven, step-by-step program for implementing, measuring, and rewarding both the product and service excellence that leads to true customer loyalty.
“The Employer’s Legal Handbook”
by Steingold
New laws affect every aspect of being an employer--from conducting interviews to handling employee benefits to firing. The most complete guide to an employer's legal rights and responsibilities, The Employer's Legal Handbook shows how to comply with workplace laws and regulations, run a safe and fair workplace, and avoid lawsuits. Ingram.
New laws affect every aspect of being an employer--from conducting interviews to handling employee benefits to firing. The most complete guide to an employer's legal rights and responsibilities, The Employer's Legal Handbook shows how to comply with workplace laws and regulations, run a safe and fair workplace, and avoid lawsuits. Ingram.
“The Leadership Pill: The Missing Ingredient in Motivating People Today”
by Ken Blanchard and Marc Muchnick
Ken Blanchard, author of The One Minute Manager, is back with another parable, this time assisted by Muchnick, a Ph.D. in industrial organizational psychology. Here, a leadership pill is invented that can turn the most incompetent manager into someone who can get results. The problem is that the pill is only a short fix, one that creates leaders who are obsessed with short-term results and who exhaust their people in an effort to achieve those results. The moral is to inspire and support your team.
Ken Blanchard, author of The One Minute Manager, is back with another parable, this time assisted by Muchnick, a Ph.D. in industrial organizational psychology. Here, a leadership pill is invented that can turn the most incompetent manager into someone who can get results. The problem is that the pill is only a short fix, one that creates leaders who are obsessed with short-term results and who exhaust their people in an effort to achieve those results. The moral is to inspire and support your team.
DISCLAIMER: The information contained in these articles is intended to provide useful information. It is published with the understanding that the publisher is not engaged in rendering legal services. For specific legal advice, please consult your attorney.